# Glaife

> Your store's AI agent. It helps shoppers choose and solves customer questions on its own, and brings in the store's team only when needed. Shopping help and customer support on your website, by email, phone, SMS and messengers. Set up and managed by us. Glaife is a service of Mitryco, LLC.

## What it does

- Helps shoppers choose: asks what they need, finds products that fit their budget and explains how the options differ.
- Helps customers get answers about orders, delivery and returns, and asks the store's team to help when a person is needed.
- The same AI agent answers on website chat, email, phone calls, SMS and messengers, using the store's products, orders and policies.

## How it works

Four steps to go live. We do the setup, and the store checks it before customers use it.

1. Show us your store.
2. We set it up.
3. Try it out.
4. Add it to your store.

## You're in charge

You set the limits. It works inside them.

- Choose what it can do: pick what it handles by itself. Refunds stay off until you allow them.
- Your team takes over: when it needs a person, your team gets the chat and a short summary.
- See how it went: see which chats it solved and which went to your team.

## Questions

- Do we need to change our helpdesk? No. Keep Zendesk, Help Scout or Gorgias. Glaife answers chats on your site and sends requests that need a person to your team.
- What happens when it doesn't know the answer? It asks the store's team for help. The team can join the chat or get a request to reply later, and the conversation goes with it, so the customer doesn't have to explain again. We look at those chats and add what was missing, so it can answer next time.
- Can it work with our own order system? Usually, if the system has a way for other software to connect to it. We look at what it can share and do, then agree on what to build.
- Do we need someone to manage the AI? No, that's our job. We set it up and look after it from then on. From the store's side we only need one person who knows the store: someone who can answer our questions and tell us when products or policies change.
- Can it say something wrong or promise a refund? It answers from the store's products, orders and policies, and it can only do what the store allows. Tools that refund, cancel or change orders stay off unless the store turns them on. Every chat can be read with its scores, and when something is off, we fix it.

## Live in real stores

- EZContacts (https://ezcontacts.com): glasses, sunglasses and contact lenses, with support for orders and prescriptions. 30,000+ conversations per month.
- Skincare Essentials (https://skincareessentials.com): shopping help and customer support, together in the store's chat. 2,500+ conversations per month.

## Links

- Home: https://glaife.com/
- Book a demo: https://cal.com/mitryco/ai
- Contact: dmitry@mitryco.com
- Privacy: https://glaife.com/privacy
- Terms: https://glaife.com/terms