Set up and managed by us.

Your store’s AI assistant.

Shopping help and customer support via web chat, email, and messengers.

Book a demoSee it work
Find a productExample 1 of 6
G

Glaife Assistant

Online
I need a jacket for everyday wear.

Message…

Case studies

Live in real stores.

ezcontacts.com (opens in a new tab)

EZContacts

Glasses, sunglasses and contact lenses, with support for orders and prescriptions.

Conversations per month
15,000
Annual store revenue
$88M

  • Answer order questions in seconds

    Customers check where an order is, where a return stands, and get an invoice sent to their email.

  • Help with prescriptions and products

    Shoppers get answers about their prescription, lens options, discount codes and what to buy.

  • Hand over when it matters

    Complaints and changes to an order go to the support team live in the same chat, or become a ticket after hours.

See it for yourself. Open the chat on ezcontacts.com.

Try the live assistant (opens EZContacts in a new tab)
skincareessentials.com (opens in a new tab)

Skincare Essentials

Shopping help and customer support, together in the store’s chat.

Conversations per month
2,500
Annual store revenue
$40M

  • Find the right product

    Product search and clear answers help shoppers decide what to buy.

  • Get help after checkout

    Customers can check orders and ask about delivery, returns and store policies.

  • Keep your team in the loop

    When a person is needed, the chat goes to your team with the conversation included.

See it for yourself. Open the chat on skincareessentials.com.

Try the live assistant (opens Skincare Essentials in a new tab)
Shopping & support

Before they buy. After they order.

Help with choosing a product or checking an order, all in the same chat.

Help shoppers choose

Ask what shoppers need. Find products that fit their budget and explain how the options differ.

Help customers get answers

Answer questions about orders, delivery and returns. Ask your team to help when a person is needed.

We take care of the AI

We set it up and keep it running. You tell us about your products and how your store works.

Getting started

Ready in 14 days.

Four steps. We do the setup. You check it before your customers use it.

  1. 01

    Show us your store

    Give us access to your products, store rules and order tools. Choose someone on your team we can ask questions.

  2. 02

    We set it up

    We connect your tools and set up the assistant to use your product details and store rules.

  3. 03

    Try it out

    Ask the questions your customers ask. Check the answers with us before it goes on your site.

  4. 04

    Add it to your store

    When the tests look good, we help add the chat to your site. You choose what it can do.

Your rules

You’re in charge.

Set clear limits, let your team step in, and check the answers.

Choose what it can do

Your rules

You choose what the assistant can see and do. Tools that refund, cancel or change orders stay off unless you turn them on.

Bring in your team

Real people

Customers can ask for a person. Your team can join the chat or get a request to reply later. The chat goes with it, so customers don't have to start over.

See how it went

Every chat

Read each chat and see its scores. Did the customer get help? Were they happy? Did the assistant ask your team for help when it didn't need to?

Questions

Before you book.

Is Glaife right for our store?

Glaife is for online stores. It helps people choose what to buy and get answers about their orders. We use your product details and store rules to set it up.

Do we need to change our support tools?

No. Keep Zendesk, Help Scout or Gorgias. Glaife answers chats on your site and sends requests that need a person to your team.

Can it work with our own order system?

We can check. Your system needs a way for other software to connect to it. We'll look at what it can share and do, then agree with you on what to build.

Do we need someone to manage the AI?

No. We set it up and keep it running. We need someone on your team to answer questions about your store and tell us when products or rules change.

Do we have to sign up for a year?

No. The service is month to month, and you can cancel at any time.

Let’s talk about your store.

Tell us what you sell and what customers ask. We’ll show you Glaife and talk through how to set it up for your store.

Book a demo